jez buzz Responsible Gaming — Our Commitment to Keeping You Safe
jez buzz was built with entertainment in mind — not financial loss or dependency. On this page you will find tools to set your own gaming limits, ways to recognise early signs of a problem, and paths to getting help.
Gaming is a form of entertainment — not a way to earn money
jez buzz believes that betting and casino games are enjoyable only when played for entertainment — not as a guaranteed way to make money. Every game can result in a win or a loss, and the possibility of losing is always there. Betting beyond your means is never a good idea.
Many people in Bangladesh have accepted online gaming as a normal part of entertainment. However, for a small number of people it can spiral out of control. jez buzz wants every user to stay aware and seek help in time when needed.
Under our Terms and Conditions, the minimum age to open an account on the site is 21. The age verification process is strictly followed, because keeping minors away from gaming is our primary responsibility.
For answers to more general questions about safe gaming, you can visit our FAQ page.
Our Commitment
jez buzz is committed to the mental health and financial wellbeing of every user. We provide all the tools needed to keep gaming safe.
For any issue, contact us in Bengali via our 24/7 live chat or email support.
Support email: [email protected]
Set your own limits
jez buzz gives you several tools to manage your own gaming habits. Use them to set limits on deposits, losses, and time spent.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it can only be increased after a specified waiting period.
Loss Limit
Decide in advance how much you are willing to lose within a given time period. Once the limit is reached, the system will automatically prevent further bets.
Session Time Limit
Set how long you want to play in a single session. When the time is up, a warning will appear and you will have the chance to take a break.
Account Break
If you want to take a break for a while, you can temporarily close your account for anywhere between 24 hours and 30 days. During the break, logging in or making deposits will not be possible.
Self-Exclusion
If you are experiencing long-term problems, you can apply for a permanent self-exclusion lasting from 6 months to 5 years. The account cannot be reactivated during this period.
Gaming History Review
View your deposit, withdrawal, and betting history at any time. This is the easiest way to understand your own spending patterns.
To activate these tools or to learn more, contact us in Bengali via our 24/7 live chat or email us at [email protected] — our support team is ready to assist in both Bengali and English.
Recognise the Early Signs of a Problem
Many people do not notice at first when their gaming habits are heading in the wrong direction. If you or someone you know shows any of the signs below, it is important to take notice.
- Feeling an urge to bet more to win back lost money — which often leads to even bigger losses.
- Hiding your gaming habits from family or friends, or lying to them about it.
- Feeling restless, irritable, or anxious when you are unable to play.
- Spending time gaming while neglecting daily responsibilities, studies, or professional duties.
- Gradually increasing the amount you play — needing larger bets than before to feel the same excitement.
- Taking on debt, dipping into savings, or spending money meant for essential expenses on gaming.
- Repeatedly trying to stop playing but failing to do so.
Ask Yourself
If the answer to any of the questions below is "yes", it may be time to seek help:
- Is gaming causing me financial problems?
- Is my family worried about this?
- Am I playing beyond the limits I set for myself?
- Is gaming affecting my sleep or health?
Ways to Get Help
Acknowledging a problem takes courage. Asking for help takes even more. Every path listed below offers you a safe way to find support.
jez buzz Support
Contact us in Bengali via our 24/7 live chat or by email at [email protected]. You will receive direct help with self-exclusion or setting limits.
Family and Close Ones
Talk to a trusted family member or friend. Opening up about what you are going through can ease a great deal of mental pressure.
Professional Counsellors
Speak with a mental health professional or counsellor. Gaming addiction is treatable and recovery is possible with professional help.
Support Groups
Join a support group of people facing the same issue. Sharing experiences is a proven method of recovery.
Remember: In line with jez buzz's privacy policy, your personal information is kept completely secure. When you seek help, your information is never shared with third parties. You can read our Privacy Policy for full details.
Protecting Minors
All betting and casino activities on jez buzz are strictly for those aged 21 and above. Age is verified at the time of account registration. Additional documents may be requested if there is any doubt.
If you are a parent and believe that a minor in your family is using your account, please inform us immediately via live chat. We will take swift action.
Use parental control software on computers or smartphones to prevent children from accessing gaming websites. Never share your account password with anyone.
Advice for Parents
- Keep your login details out of reach of children.
- Keep parental controls enabled on your devices.
- Talk to your children about the risks of online gaming.
- If you have any concerns, let us know straight away.