jez buzz Privacy Policy
The security of your personal information is our top priority. This document explains how jez buzz collects, stores, and uses your information.
1. Introduction and Scope
jez buzz is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") explains what information we collect about you when you use the jez buzz website, mobile app, and other digital services, and how we use that information.
This policy applies to every person who visits our website — whether a registered member or a visitor who is just browsing. Whether you register on our platform, make a deposit, play games, or contact customer support — this policy applies in every case. All services on the jez buzz platform are for persons aged 21 and above.
2. What Information We Collect
2.1 Registration and Identity Information
When you create an account, we collect your name, date of birth, mobile number, and email address. Additional documents may be requested during the account verification process to confirm your identity.
2.2 Financial Transaction Information
During deposits and withdrawals, we record the transaction amount, method, and time. jez buzz payment services support bKash, Nagad, Rocket, and Upay. No payment card numbers or bank account details are stored directly on our servers — these are processed within the encrypted environment of the relevant payment provider.
2.3 Usage Information and Technical Data
Certain information is collected automatically when you use our platform, such as: IP address, browser type and version, operating system, list of pages visited, duration of each session, and device identifiers. This information is used to improve the security and performance of the platform.
2.4 Cookies and Tracking Technologies
Our website uses cookies. Cookies are small text files stored on your device that help improve your experience on future visits. You can disable cookies at any time from your browser settings, though this may affect some platform functionality.
2.5 Communication Information
If you contact us via live chat or email, a record of that conversation may be stored. This is done to monitor service quality and to provide you with better support in the future.
3. Purpose of Using Information
jez buzz uses the information collected about you for the following purposes:
- To create, manage, and verify accounts.
- To process deposits and withdrawals and to maintain transaction history.
- To prevent fraud, money laundering, and other illegal activities.
- To help the customer support team resolve your issues effectively.
- To identify and resolve technical issues on the platform.
- To provide a personalised experience based on your preferences.
- To notify you of bonuses, promotions, and important account-related information.
- To support the implementation of responsible gaming policy.
4. Information Storage and Security
jez buzz uses industry-standard security measures to keep your personal information safe. All sensitive data stored on our servers is protected by SSL (Secure Socket Layer) encryption. In addition, data security is ensured through firewalls, access controls, and regular security audits.
Your account information is retained for the full period your account is active, and also after account closure for as long as required to meet relevant legal obligations. Financial transaction records are generally required to be retained for an extended period.
5. Sharing Information with Third Parties
jez buzz does not sell your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances:
- Payment Providers: Relevant information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Technology Providers: Information may be shared with trusted technology partners under specific service agreements for the purpose of operating the platform.
- Legal Requirements: We may be required to provide information in response to a court order or a lawful request from a law enforcement authority.
- Fraud Prevention: If suspicious financial activity or fraud is detected, information may be exchanged with the relevant authorities.
When sharing information with third parties, we ensure that they comply with our privacy standards and use the information received only for the specified purpose.
6. User Rights
As a user of the jez buzz platform, you have the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request a correction if any of your stored information is inaccurate.
- Right to Deletion: In certain circumstances you may request that your information be deleted, though information retained under legal obligations may not be immediately removable.
- Right to Restrict Processing: In certain cases you may request restrictions on how your information is used.
- Right to Complain: If you have any objection to how we use your information, you may contact us.
To exercise any of these rights, please contact us via our 24/7 live chat service or by email. Our customer support team can assist in both Bengali and English.
7. Protection of Minors
All jez buzz services are strictly for persons aged 21 and above. We do not knowingly collect personal information from minors. Age verification is in place during the registration process, and if an account belonging to a minor is identified, it will be closed immediately and the associated information will be deleted. For more details on responsible play, please read our Responsible Gaming Guidelines.
8. Marketing Communications
At the time of registration, you can choose whether you wish to receive promotional messages, bonus offers, and updates from us. You can change this preference at any time from your account settings or by contacting us. However, you cannot opt out of receiving important account-related messages (such as security alerts and transaction confirmations).
9. International Data Transfers
To operate our services, your information may be processed on servers located in various countries. In such cases, we ensure that data transfers and storage are carried out in accordance with appropriate security measures. All provisions of this privacy policy remain applicable to international data transfers.
10. Changes to This Policy
jez buzz reserves the right to update this privacy policy when necessary. If changes are made, we will publish the new version on the website and update the "Last Updated" date at the top of the page. For significant changes, registered users will be notified by email or platform notification. Continued use of the platform after any changes will be taken to mean that you have accepted the revised policy.
11. External Links
Our platform may sometimes contain references to third-party services. jez buzz is not responsible for the privacy practices of these third parties. It is your responsibility to read the privacy policy of any third-party service before using it.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:
- Live Chat: Available 24/7 — support is available in both Bengali and English.
- Email: [email protected]
To learn more about our services, terms of use, or other legal matters, read About Us.
This privacy policy has been prepared in Bengali and is effective for all users of the jez buzz platform. If any difference arises between the Bengali and English versions of the policy, the Bengali version will take precedence.
Related Pages
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